ACCESSIBILITY

Accessibility Statement for the website www.rosantica.com

This statement was drafted on 07/30/2025.

This content can also be accessed and made available orally using NVDA screen readers for Windows and VoiceOver for iOS. Alternatively, it is also possible to activate the "read page" functionality available in the UserWay PRO accessibility widget.

 

FFW S.r.l. is committed to ensuring the accessibility of its website www.rosantica.com, in accordance with Legislative Decree No. 82 of May 27, 2022, implementing European Directive 2019/882.

FFW S.r.l. believes that it is a collective moral obligation to allow everyone to access information, products, or services without encountering obstacles or barriers, so that everyone can live with dignity, equality, and independence. For this reason, resources have been invested to make the site easier to use and more accessible to everyone, including people with disabilities.

In compliance with Legislative Decree 82/2022, the following information is provided:

  1. information on the evaluation of how the service meets accessibility requirements, specifying the applicable requirements;
  2. general description of the service, in accessible formats;
  3. descriptions and explanations necessary to understand how the service works;
  4. description of how the service meets accessibility requirements;
  5. information demonstrating that the service delivery process and its monitoring ensure compliance;
  6. assistance and reporting of any accessibility issues.

 

1. Accessibility Requirements and Applicable Criteria

The digital accessibility requirements are outlined in Legislative Decree No. 82 of May 27, 2022, "Implementation of Directive (EU) 2019/882 of the European Parliament and of the Council of April 17, 2019, on the accessibility requirements for products and services", which refers to the UNI EN 301549 standard for technical aspects.

Specifically, the website’s compliance must be assessed against the criteria listed in chapters 9 "Web" and 10 "Non-web content," which refer to the Web Content Accessibility Guidelines (WCAG) 2.1 at levels A+AA.

The four fundamental principles of digital accessibility expressed by WCAG 2.1 are:

  • Perceivable - Content is presented in a clear and understandable way.
  • Operable - The interface is easily navigable by all users.
  • Understandable - Information and operations are intuitive and easy to interpret.
  • Robust - The site is compatible with common assistive technologies.

Referring to the aforementioned UNI EN 301549 standard, which clearly lists 50 success criteria for verifying website accessibility, technical analyses were conducted on the website's content, including textual and non-textual information, downloadable documents and forms, and forms of two-way interaction, such as handling digital forms and completing authentication, identification, and payment processes.

Areas Excluded from the Application

Article 1, paragraph 5 of Legislative Decree No. 82/2022 states that the provisions do not apply to the following website content and mobile applications:

  • pre-recorded time-based media published before June 28, 2025;
  • office file formats published before June 28, 2025;
  • online maps and mapping services, provided that essential information for navigation is made available in accessible digital format;
  • third-party content that is neither funded nor developed by the economic operator concerned nor under its control;
  • website and mobile application content considered to be archives that only contain content not updated or edited after June 28, 2025.

 

2. General Description of the Service

This site is intended for end consumers and offers a sales service for the Rosantica brand, allowing users to discover, select, and purchase company products. Users can browse the site using filters, add items to the cart or wishlist, register to access their personal area, manage orders, returns, and personal details. In addition to the complete purchase flow, the site also allows subscription to the newsletter, access to customer service, and contacting the company.

 

3. Service Functionality

The site is accessible from desktop, tablet, and smartphone devices through all major current web browsers and is available in both Italian and English.

Site navigation is designed to be intuitive and consistent, through a main menu providing direct access to key sections (women's and men's products, collections, and company information).

Below is an overview of the main services offered by the site:

  • viewing products: users can browse different products by accessing menu items divided by gender and selecting the desired product type.
  • adding products to favorites: users can save products by clicking the dedicated icon on the product page. All saved items are visible in the “Wishlist” page, accessible from the menu, where they can be added to the cart or removed.
  • making a purchase: users can purchase desired products by selecting the item and clicking “add to cart” on the product page after choosing a size. To complete checkout, users must click the dedicated menu item, proceed to the checkout screen, log in or enter their data without registration, and select a payment method. Once all fields are completed, the order can be submitted and finalized.
  • accessing the reserved area: users can register and access their personal area by selecting the relevant menu item from the header or footer. On the designated pages, by entering the required information, users can log in or create an account.
  • requesting a return: returns can be requested by both registered and non-registered users. Simply access the “Request a return” section from the menu and fill out the form. Registered users can also submit requests directly from their personal area.
  • search navigation: users can search for a product by entering a keyword in the search bar located at the top of the page (header).
  • requesting information: for support or clarifications, users can contact the company by email, phone, or by filling out the form on the “Contact” page accessible from the footer.
  • consulting customer service: users can view a dedicated FAQ page by clicking the relevant menu item in the header or footer.
  • subscribing to the newsletter: users can subscribe by entering their email in the footer field and clicking the send button.
    • store locator: l’utente ha la possibilità di trovare il punto vendita più vicino a partire dalla pagina “store locator” disponibile dalla voce di menù “negozi”. In questa pagina, è possibile filtrare i punti vendita per paese e città.
    • prenotare un prodotto personalizzato: l’utente può richiedere una consulenza per la realizzazione di un prodotto personalizzato compilando il form presente nella pagina “personalizzazioni”.
    • avviare una chat diretta: il sito offre la possibilità di avviare una chat diretta con un operatore tramite collegamento a WhatsApp, cliccando l’icona dedicata.

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    4. Meeting Accessibility Requirements

    To improve accessibility and user experience, FFW S.r.l. has integrated the UserWay PRO accessibility widget into the website covered by this statement. Its use by website users is completely free and helps improve the site's compliance with the Web Content Accessibility Guidelines (WCAG 2.1).
    UserWay PRO offers various features to enhance website accessibility and user experience through a dedicated panel that can be accessed by clicking on the widget icon or using the CTRL+U keyboard shortcut, as listed below.

    • Screen Reader: reads all page content aloud without needing to install an external reader.
    • Dictionary: allows users to consult dictionaries without leaving the website. Essential for users with cognitive disabilities, non-native English speakers, and more.
    • Larger Text: increases the size of on-screen text with four different levels, making all parts of the site more immediately readable.
    • Saturation: sets the color intensity of a site to high, low, or grayscale.
    • Contrast: inverts the colors of a website or allows switching between light and dark contrast modes.
    • Smart Contrast: ensures all site colors fully comply with ADA standards, guaranteeing better content visibility.
    • Highlight Links: highlights links, buttons, and other interactive and clickable elements with bright, high-contrast colors, making them easier to identify and improving site usability, navigation, and general accessibility.
    • Stop Animations: pauses moving or automatically updating content considered barriers to accessibility; it stops flashing animations that may cause seizures in sensitive individuals.
    • Text Spacing: modifies text spacing and line height to improve readability for dyslexic and visually impaired users, offering three adjustment levels for a more personalized and accessible reading experience.
    • Line Height: increases line height to ensure more comfortable spacing for all on-site text.
    • Text Alignment: aligns site text to the left, right, or center to ensure a more personalized and accessible reading experience.
    • Dyslexia Font: the “UserWay Dyslexia Friendly” font improves readability and provides a smoother, simpler reading experience for visitors with dyslexia.
    • Large Cursor: increases the standard cursor size by 400%, making the pointer always visible. It allows faster, more accessible navigation through hyperlinks, tabs, and form elements.
    • Tooltips: displays alt text and ARIA labels for on-screen elements with a simple mouse hover. Tooltips are clearly visible, high contrast, and easy to read for visually impaired users with accessibility needs.
    • Page Structure: quickly reveals page headings, landmarks, and links in a clear, structured, navigable, and accessible way. It helps both disabled and non-disabled users find desired content more quickly.

    In addition to the features users can activate from the accessibility menu, the UserWay PRO widget can detect many non-compliance issues on the site and make real-time corrections without altering the source code—only what the browser displays. This allows the website to be more usable for all end users, including those using assistive technologies.

     

    Web content accessibility for users employing assistive technologies such as screen readers, alternative keyboards, or voice commands is also supported by the presence of ARIA attributes. These attributes describe the role, state, and properties of UI elements, communicate dynamic interactions (e.g., expandable menus, modals, sliders) to screen readers, and support keyboard navigation in complex components.

    Additional Accessibility Requirements for E-Commerce Services

    The service ensures the accessibility of features related to identification, security, and payment in an accessible way, including systems that make these functionalities perceivable, operable, understandable, and robust.

     

    Regarding electronic payments, the site uses the following major market leaders:

     

     

    Compliance Status

    To determine the site's compliance status, guidelines and the evaluation checklist prepared by AgID were used.

    This website is partially compliant with the requirements of Appendix A of the UNI CEI EN 301549 standard. Since it was published before 06/28/2025, the company intends to achieve full compliance upon launching a new version of the website in the future.

     

    5. Accessibility Monitoring Process

    FFW S.r.l., in a future update of the website covered by this statement, will pay particular attention to the service delivery process to meet digital accessibility requirements, also considering support from external consultants for the following activities:

    • technical accessibility verification through a gap analysis;
    • user testing of main user flows, including assistive technologies;
    • analysis of technologies, plugins, and third-party services implemented on the site;
    • reporting of gaps and non-compliance identified by technical verification and tests;
    • validation of fixes for identified non-compliance issues;
    • drafting accessibility documentation available to the public;
    • staff training on digital accessibility best practices;
    • defining internal policies and methods for handling user support requests.

    FFW S.r.l. intends to conduct regular technical checks to monitor website accessibility over time, potentially with contributions from third parties specialized in digital accessibility, in order to implement improvements also based on user suggestions.

    In such cases, technical checks will be carried out by an external accessibility consultant using up-to-date tools in compliance with current regulations to re-evaluate the compliance status through semi-automated code checks, manual user testing, and assistive technology use.

     

    6. Support and Reporting Issues

    If you experience difficulty accessing content and features of the website or need any further assistance, you can:

    • send an email to: [email protected]
    • fill out the form on the following page: https://www.rosantica.com/en/contatti.php
    • call the following number: +39 055 3951109

    In your message, please specify:

    • first and last name;
    • webpage URL or site sections related to the report;
    • clear and concise description of the issue encountered;
    • tools used (operating system, browser, any assistive technologies);
    • any suggestions to improve accessibility.
 
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